Trademeistr is a global marketplace connecting customers with verified tradespeople — electricians, plumbers, mechanics, roofers, painters, carpenters, tilers, welders, AC technicians, CCTV installers, masons, and landscapers. Every artisan on the platform is community-verified through ID and certification checks before going live.

Tap 'Get Started' on the homepage and choose whether you're a customer or artisan. Customers can sign up with their email address, phone number, or Google account. You'll need to verify your identity before you can make your first booking.

Head to the Services page and enable location access when prompted. You can browse by trade category (e.g. Plumbing, Electrical), search by name or skill, and the map will show verified artisans near you sorted by distance.

Yes, Trademeistr is completely free for customers. There are no sign-up fees, booking charges, or hidden costs. Artisans pay a small service fee on completed jobs to cover platform costs.

We currently serve major cities worldwide, with active expansion into new regions. New cities and areas are added regularly — check the Services page for the latest coverage in your area.

Browse artisans by trade or search for a specific skill. Select an artisan to view their profile, reviews, and availability. Choose your preferred date and time slot, confirm the booking details, and complete payment. Your artisan will be notified immediately.

Log in to your account, navigate to My Bookings, select the relevant booking, and choose Cancel or Reschedule. Cancellations made more than 2 hours before the scheduled start time are free. Late cancellations may incur a small fee of up to $30.

First, use the in-app chat to contact your artisan directly — they may be running late. If there's no response within 15 minutes of the scheduled time, tap 'Artisan no-show' in the booking screen. We'll immediately find you a replacement and you won't be charged for the original booking.

Yes. When searching for a service, you can filter by 'Previously booked' to see artisans you've worked with before. You can also go directly to their profile and book from there.

If a job runs over the estimated time, your artisan should discuss this with you before continuing. Any additional time is billed at the artisan's agreed hourly rate, which you approve in advance before they proceed.

Your payment is held in escrow when you confirm a booking. The funds are only released to the artisan after you confirm the job is complete. If you don't confirm within 48 hours of job completion, funds are released automatically.

If you're eligible for a refund (cancelled booking, artisan no-show, or unsatisfactory work), it's processed within 3–5 business days to your original payment method. Log in and go to My Bookings → select the booking → Request Refund.

We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay. All payments are processed securely through our payment partners.

There is no booking fee for customers. Trademeistr charges artisans a small service fee on completed jobs — this covers platform costs without adding charges to your bill.

Every artisan on Trademeistr has undergone identity verification, skills assessment, and reference checks before being allowed to take bookings. Profiles show verified reviews from real customers, certification badges, and a full job history.

Log in to My Bookings, select the completed job, and tap 'Report an issue'. Our quality team will review your case within 12 hours. If the work is genuinely substandard, we'll arrange a free return visit or issue a refund.

Yes. Artisan profiles include photos from past jobs, verified customer reviews, a skills breakdown, and their full booking history. Some artisans also include a portfolio section with before-and-after photos.

Visit /auth/artisan-signup to begin the application process. You'll complete a 5-step verification covering your personal details, trade and skills, service location, credentials (ID and certifications), and your rates. Our team reviews applications within 48 hours.

Go to the login page and click 'Forgot password'. Enter your email address and you'll receive a reset link within 2 minutes. Check your spam folder if it doesn't arrive.

Go to Settings → Privacy → Delete account. We'll ask you to confirm via email. Note that deleting your account also removes your booking history — we recommend downloading this first if you need records.

Navigate to your Profile page from the sidebar or top menu. You can edit your name, phone number, email, profile photo, and address. Tap 'Save' when you're done to update your details.

Your safety is our top priority. If you ever feel uncomfortable, trust your instincts — you can end the job at any time. Call your local emergency number if needed. Once safe, report the artisan through the app and our safety team will investigate within 2 hours.

Yes. All artisans are required to submit to identity verification and a criminal background check before being activated on the platform. Artisans with a history of violent offences are permanently banned.

Absolutely. All transactions are processed through PCI-DSS compliant payment partners. We never store your card details on our servers. All payment transactions are secured with industry-standard encryption.

You can report an issue directly from your booking details using the 'Report' button. For urgent matters, email support@trademeistr.com or use the contact page. Our support team responds within 4 hours during business hours.