Crafting your experience
Last updated: April 2026
These terms govern your use of the Trademeistr platform. By using our services, you agree to comply with and be bound by the following terms and conditions.
By accessing or using the Trademeistr platform, you agree to be bound by these Terms of Service and all applicable laws and regulations in your jurisdiction. If you do not agree with any part of these terms, you must not use the platform. Your continued use of the platform following the posting of changes constitutes acceptance of those changes.
"Platform" refers to the Trademeistr website, mobile application, and all related services. "Customer" means any individual or entity that uses the platform to find and book artisan services. "Artisan" means a verified tradesperson who offers services through the platform. "Booking" refers to a confirmed service request between a Customer and an Artisan. "Escrow" refers to the secure holding of payment funds by Trademeistr until a job is marked as complete by the Customer.
You must provide accurate and complete information when creating an account and keep your credentials confidential. Each person may maintain only one active account. Trademeistr reserves the right to suspend or terminate accounts that violate these terms, contain fraudulent information, or have been inactive for more than twelve consecutive months. You are solely responsible for all activity that occurs under your account.
All bookings are made through the platform using the available scheduling system. Payments may be made via credit card, debit card, PayPal, Apple Pay, Google Pay, bank transfer, or cash, as indicated at checkout. All prices are displayed in your local currency and include applicable service fees. The platform facilitates the transaction but does not itself perform any artisan work.
When a Customer confirms a booking, payment is held in escrow by Trademeistr. Funds are released to the Artisan only after the Customer marks the job as satisfactorily completed, or after the automatic release window of seven (7) calendar days from job completion—whichever comes first. Trademeistr retains a platform service fee, disclosed at the time of booking, before releasing the remaining balance to the Artisan.
Artisans must maintain valid identification, certifications, and insurance documentation as required by their trade. All work must be performed in accordance with applicable local safety standards and building codes. Artisans are responsible for providing their own tools, materials (unless otherwise agreed in the booking), and arriving at the scheduled time. Misrepresentation of skills, qualifications, or availability may result in permanent removal from the platform.
Customers must provide accurate job descriptions, safe working conditions, and reasonable access to the work site. Customers agree to be present or designate a representative during the service unless otherwise arranged with the Artisan. Harassment, discrimination, or abusive behaviour toward any Artisan will result in account suspension. Customers must confirm job completion promptly to ensure timely payment to the Artisan.
Customers may cancel a booking free of charge up to twenty-four (24) hours before the scheduled start time. Cancellations within 24 hours may incur a cancellation fee of up to 15% of the booking value, payable to the Artisan. If an Artisan cancels, the Customer receives a full refund and priority rebooking assistance. Refunds are processed to the original payment method within five (5) business days.
Both Customers and Artisans may leave reviews following a completed booking. Reviews must be honest, relevant to the service provided, and free of offensive or defamatory content. Trademeistr reserves the right to remove reviews that violate these guidelines or appear to be fraudulent. Ratings directly influence an Artisan’s visibility and ranking on the platform.
All content on the Trademeistr platform—including text, graphics, logos, icons, images, and software—is the property of Trademeistr or its licensors and is protected under international intellectual property laws. Users may not reproduce, distribute, or create derivative works from any platform content without prior written consent. User-submitted content (such as profile photos and reviews) remains the property of the user, with a non-exclusive licence granted to Trademeistr for display on the platform.
Trademeistr acts as an intermediary connecting Customers with Artisans and does not guarantee the quality, safety, or legality of any services performed. To the maximum extent permitted by applicable law, Trademeistr shall not be liable for any indirect, incidental, or consequential damages arising from use of the platform. Our total liability for any claim shall not exceed the service fees collected by Trademeistr in connection with the relevant booking.
In the event of a dispute between a Customer and an Artisan, both parties agree to first attempt resolution through the platform’s built-in dispute process, which includes mediation by Trademeistr’s support team. If mediation is unsuccessful, disputes shall be submitted to binding arbitration in accordance with applicable local arbitration laws. Each party bears its own costs unless the arbitrator determines otherwise.
These Terms of Service shall be governed by and construed in accordance with applicable laws in your jurisdiction, without regard to conflict-of-law principles. Any legal proceedings arising out of or relating to these terms shall be brought exclusively in the courts of competent jurisdiction in the applicable region.
Trademeistr reserves the right to modify these Terms of Service at any time. Material changes will be communicated via email or an in-app notification at least fourteen (14) days before they take effect. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of the platform after changes take effect constitutes acceptance of the revised terms.
If you have questions about these Terms of Service, please contact us at legal@trademeistr.com or write to: Trademeistr Ltd. Our support team is available Monday through Friday, 8:00 AM to 6:00 PM, and can also be reached at support@trademeistr.com. We aim to respond to all enquiries within two (2) business days.