Trademeistr ("we", "us", or "our") operates the Trademeistr platform, connecting customers with verified tradespeople worldwide. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services. By accessing or using Trademeistr, you consent to the practices described in this policy.

We collect information you provide directly: your name, email address, phone number, profile photo, and address. When you use location services, we collect your GPS coordinates to match you with nearby artisans. We also collect booking history, service preferences, device information, and usage analytics to improve the platform experience.

Your information enables us to connect you with verified artisans, process bookings, facilitate secure escrow payments, and provide customer support. We use location data to calculate distances and display relevant artisans near you. Aggregated, anonymised data helps us understand platform usage patterns and improve our services across all regions we operate in.

We process your personal data in accordance with applicable data protection laws and regulations in your jurisdiction. Our legal bases include your explicit consent, the performance of our contract with you (booking and payment services), compliance with legal obligations, and our legitimate interest in maintaining a safe and reliable marketplace.

We share your information only when necessary to deliver our services. This includes payment processors (Stripe, PayPal), mapping services (Google Maps), and identity verification partners. We never sell your personal data to advertisers or data brokers. All third-party partners are contractually bound to protect your information.

Secure payments are central to how Trademeistr works. When you pay via credit card, debit card, PayPal, or other supported methods, we store a transaction reference and amount but never your full card details or credentials. Escrow funds are held securely until the customer confirms job completion, at which point payment is released to the artisan.

Your data is stored on encrypted servers with access restricted to authorised personnel. We implement industry-standard security measures including TLS encryption in transit, encryption at rest, regular security audits, and role-based access controls. Profile images and identity documents uploaded during artisan verification are stored securely and access-logged.

Under applicable data protection laws, you have the right to access the personal data we hold about you, request correction of inaccurate information, request deletion of your data (subject to legal retention requirements), and data portability. To exercise any of these rights, contact our Data Protection Officer using the details in Section 14 below.

We use essential cookies to keep you signed in and remember your preferences. Analytics cookies help us understand how the platform is used so we can improve it. You can manage cookie preferences through your browser settings. Disabling essential cookies may prevent certain features from functioning correctly.

Trademeistr is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children. If we discover that a child under 18 has provided us with personal data, we will delete that information promptly. Parents or guardians who believe their child has submitted data to us should contact our Data Protection Officer.

Your data is primarily processed and stored within your region. Where we use cloud infrastructure or third-party services that process data in other jurisdictions, we ensure adequate safeguards are in place as required by applicable regulations. These safeguards include standard contractual clauses and verification that recipient jurisdictions maintain comparable data protection standards.

We retain your personal data for as long as your account is active or as needed to provide services. Booking records and transaction history are retained for seven years to comply with applicable tax authority requirements. After account deletion, we anonymise or delete your data within 90 days, except where retention is required by law.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you via email or a prominent notice on the platform at least 14 days before the changes take effect. Your continued use of Trademeistr after the effective date constitutes acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer: Trademeistr Ltd. Email: privacy@trademeistr.com. You also have the right to lodge a complaint with your local data protection authority if you believe your data rights have been violated.